The idea that a company's IT department might pay for business computer services can seem a little odd at first. However, there are 5 reasons why they do so.
Having a dedicated person on the job means that you'll have someone who can look outside the scope of your business needs and look into the wider industry standards of IT support.
Folks in IT understand that the field is massive and close to impossible for anyone to truly understand in its entirety. The people in a corporate IT department might be good enough to deal with daily admin tasks, keeping servers from crashing, fixing desktops and laptops, and dealing with mobile devices. When it comes to more complex or unusual problems, though, they may ask a business computer support provider to lend a hand.
It's not financially prudent for most companies to maintain massive IT departments. Even companies that have the resources to maintain them don't because there isn't 24/7 work for them to do.
However, there will be projects that call for more support. Suppose you're taking over a new building and need to run cable for all of the machines that will be installed there. That's a good time to ask a business computer support firm for assistance. Similar issues can arise when rolling out new servers, decommissioning many desktops and laptops, or patching many machines. With sufficient third-party business computer support, a job that might take a month can sometimes be knocked out in a weekend.
It can be hard to staff your company for all of its business computer services needs. Establishing a relationship with a third party will make it easier for you to handle growth needs.
Your in-house IT folks likely have a few projects they're trying to deal with at any given time. It's often better for them to keep that focus. They can pay third-party technicians to address other problems, and they can verify that the work was performed to their satisfaction. If you have a set of specific IT projects that have to stay on track, it may be simpler to maintain your focus and let someone else deal with business computer services concerns.
Preparing for Emergencies
Knowing who you're dealing with when an emergency hits is a big deal. It may be better to form a relationship with a third-party provider while dealing with basic work. When something inevitably goes bad, then you won't have to scramble to find help.